YouTube Error: This video is restricted. Try signing in with a Google Apps account

When trying to open a YouTube video, if you receive a message that says "This video is restricted. Try signing in with a Google Apps account", you need to remember that YouTube authenticates users to their iss.k12.nc.us google account, whether student or teacher, so you need to check the following to view the videos:

  • The YouTube content must be created, attached, saved etc using a valid iss.k12.nc.us account so that students and teachers can view it
  • If you have logged into Google or YouTube using a personal account, you must log out of those personal accounts, reset your browser and then ONLY log in with your iss.k12.nc.us account to ensure you can access the content.
  • Be sure that you have also logged into zscaler.

This should resolve your issues.  If it does not, then please submit a work order.

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