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Active Directory

  • IPAD-D2018-4543 reimage, case damage: returned from Aziyah Brown 8862869363
  • reimage IPAD-D2018-3302 stuck on update
  • Repair - Jeremy Quick, PE Teacher, ADR, Asset #FAC-EC-20
  • IPAD-D2018-4154 reimage
  • Damage- CJ Ferguson, 12321705, grade 8, STU-D2018-52362, trackpad does not work
  • More...

Gmail

  • How To: Fix Gmail or Google "Your Connection is not Private" message

Hardware

  • Laptop Repair Procedure
  • How To: Troubleshoot Macbook Power, Chargers, Brick or Cord problems
  • How To: Troubleshoot the Trackpad on a Macbook
  • Macbook Air Fan Running Loud or Fast

Help Desk

  • How To: Add a Printer to your MacBook Air
  • How To: Install Software from FileWave Kiosk
  • How To: Submit A Technology Work Order - Staff
  • How to: Fix "Your Connection is not Private" Message on Windows Desktop not joined to AD
  • How To: Uninstall/Reinstall Smart Software on your MacBook
  • More...

Internet browser

  • How To: Fix Content and videos not loading in Softchalk
  • How To: Fix Silverlight or plugin not loading in Chrome

Mac Laptop Request

  • How To: Request a MacBook for a New Student

Mac Laptop Return

  • How To: Return a MacBook from a Student - Withdrawl/Early Graduates

MacBook

  • How To: Set or adjust your built-in microphone on your MacBook

Network

  • How To: Request to Block a Webpage or Website
  • How To: Request to Unblock a Webpage or Website

Other

  • Login Difficulty/Error Messages NCEdCloud and PowerSchool

Other

  • I-SS Technology Fee Information
  • How To: Fix Canvas Content not Displaying Properly
  • I-SS Student Software Approval Process
  • I-SS Code of Ethics
  • I-SS Web Page Development Policy
  • More...

Other Device

  • Laptop/iPad charging carts

SmartBoard

  • Smart Board Lights
  • How To: Orient or Calibrate Your SmartBoard
  • How To: Fix SmartBoard Randomly loses interactivity
  • How To: Troubleshoot Mouse/Pointer on SmartBoard
  • How To: Fix USB Interactive or Touch on SmartBoard
  • More...

Software

  • How To: Fix YouTube Error - Video is restricted

Software

  • How To: Upload mp4 videos to Blendspace
  • How To: Open Gradebook after a Powerschool Update
  • How To: Uninstall a MacBook App
  • Prohibited Software
  • How To: Change the Language for Spell Check in Pages

Tech

  • How To: Do a PRAM Reset on MacBook Air

Update/Repair

  • Google Chrome startup is extremely slow and causes the mouse to flicker.

Workorders

  • How to Submit A Workorder
  • Submit a Ticket
  • Check Existing Ticket
  • Start Live Chat
  • Live Chat Offline

Contact us

  •  support@iss.k12.nc.us
  • (704) 761-8501
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