How To: Reset Chrome

Google Chrome - Windows Vista/7/8 and OS X 10.6 (Snow Leopard)/10.7 (Lion)/10.8 (Mountain Lion)/10.9 (Mavericks)

  1. Click on the menu, the three horizontal bars in the top right corner of the browser.
  2. Select "Settings" from the drop-down menu.
  3. Select "Show advanced settings..." at the bottom of the window.
  4. Under the "Privacy" header, click the "Clear browsing data..." button.
  5. For "Obliterate the following items from:", select "the beginning of time".
  6. Ensure "Browsing history", "Cookies and other site and plug-in data", and "Cached images and files" are selected. Select any other options as desired.
  7. Click the "Clear browsing data" button.
  8. Restart your browser. 

Note: OS X users: Ensure the browser is fully closed before restarting. This can be done by selecting "Quit Chrome" from the "Chrome" drop-down menu along the top menu bar, by right-clicking the icon in the dock and selecting "Quit", or by using keyboard shortcut "command+Q".

If that is not successful, do the following:
  1. Click on the menu, the three horizontal bars in the top right corner of the browser.
  2. Select "Settings" from the drop-down menu.
  3. Select "Show advanced settings..." at the bottom of the window.
  4. Scroll all the way down to the bottom where you see the button that says "Reset Settings" and click that.
  5. Restart your browser. 

Note: OS X users: Ensure the browser is fully closed before restarting. This can be done by selecting "Quit Chrome" from the "Chrome" drop-down menu along the top menu bar, by right-clicking the icon in the dock and selecting "Quit", or by using keyboard shortcut "command+Q".

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