Forgotten Passwords

Forgot Password to Log into the Computer
  1. Your computer log in should be the same as the password for your student Gmail account. So if you can remember the password to your student Gmail account, you should know the password to log into your computer.
  2. Make sure you are entering just your Student ID/Lunch number as the username. Do not enter your full email address as the username to log into the computer.
  3. Make sure caps lock is off. 
  4. Restart the computer by clicking the restart icon at the bottom of the log in screen.
  5. Record your username and password and ask your teacher to type into your computer.
  6. If your parents know your computer password, see if you can check with them what it is
  7. Request a password reset from the the Help Desk

Forgot Email Password
  1. Try to remember your computer password. Your computer password and Gmail password should be the same.
  2. Make sure you are entering your full email address as the username, student id number @ student.iss.k12.nc.us.
    1. Do not enter just your Student ID/Lunch number as the username to log into the computer.
  3. Restart your browser by completely quitting the program and try again upon reopening.
  4. Make sure caps lock is off.
  5. Record your username and password and ask your teacher to type in.
  6. If your parents know your computer password, see if you can check with them what it is
  7. Request a password reset from the Help Desk

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  1. Raynoch
    29 March, 2016

    It's always a relief when someone with obvious exeritpse answers. Thanks!