Computer will not charge or stay charged

Computer Will Not Hold a Charge
  1. Look at how many programs are running on your computer. 
    1. See how many programs are open by pressing Command + Tab. 
    2. Press Command + Q to Quit all unnecessary programs.
  2. Track how quickly the battery is diminishing.
    1. Plug in the computer and charge it completely.
    2. Write down the battery percentage and time and number of open programs.
    3. Periodically record the time and battery percentage to see how quickly the battery is diminishing.
  3. If you think there is still a problem, after reflecting upon your battery record, go to the Help Desk.
Some Additional Troubleshooting Steps you may try:
  1. Is the Apple MacBook plugged in? Is the MagSafe connection plugged in to your Apple laptop?
  2. Is the Apple adaptor connected together properly? Each Apple laptop adaptor comes in two parts, the square adaptor and a removable plug (or lead) that connects to the wall. Pull the two apart and put them back together.
  3. Are you plugged into a wall socket? Is the socket turned on? Have you tried using a different wall socket? We know all this sounds a bit basic, but double-check before you go any further.
  4. What does the Apple adaptor look like? Is it in pristine condition or has it got any tears in the cable? Is the adaptor discoloured in any way? Does it look burnt out? If so, try a different adaptor (borrow one from a friend).   Also, Check their charger port on the computer and make sure it is clean.  DO NOT use anything metallic when checking the port on the macbook - but rather a clean, dry toothbrush works really well to remove any debris from the port.  Many times, a staple, pencil lead or some other dirt gets into the port and keeps the charger from making a good connection for charging the device.
  5. Check the MagSafe connection on your Apple laptop for dust. This can prevent the MagSafe connector from making a clean connection to the Mac and stop you from charging it up correctly.  Make sure all the little pins are out and not stuck in - they spring in and out on the charger magsafe end.  You may also use a clean, dry toothbrush to clean those.
  6. Click the battery icon in the Menu bar. If it says Service Battery you may need to get your battery replaced. In this case your MacBook should still work, but the battery has started to age and will no longer hold the charge that it once did.
  7. Check the settings:  If your MacBook keeps losing its charge, you should check that the Settings aren't draining the battery.
    • Open up System Preferences and choosing Settings > Energy Saver. Check that the Computer Sleep and Display Sleep sliders are not all the way to the right (set to Never). If they are, click the Default button to reset them.
  8. Reset the battery. This will have to be done by a Technician.  submit a Help Desk ticket.
  9. Reset the SMC. Resetting the SMC (System Management Controller) can help with battery and power related problems. To do this, follow these steps:  
    • Shut down the MacBook (Apple > Shut Down).
    • Connect the MagSafe power adapter.
    • Hold down Control + Shift+ Option and the Power button for about four seconds. Then release all four together.
    • Press the Power button start up the Mac.
  10. Get the Mac serviced  - Put in a workorder for Bench Repair.


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  1. Andralyn
    29 March, 2016

    What linbratieg knowledge. Give me liberty or give me death.