How To: Submit A Technology Work Order - Staff

Just a reminder!  

ALL Technology Requests must come through our work order system so they can be tracked.  Please do not send an email requesting assistance with your computer or SmartBoards as we do have a working process in place.  

Here are the directions for staff to submit a work order:

  1. Go to www.iss.k12.nc,us main web page

  2. You Must Log into the schoolwires page!!!

  3. Go to Departments > Technology

  4. On that page click the link "Teacher link to submit work order" in the bottom left of the screen

  5. Enter your I-SS email address then click continue

  6. Choose your location



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  1. Fill in First and Last name (phone # not necessary)

  2. Choose a Class for the problem you are experiencing. Here are some examples:

    1. Hardware Repair - fix something physically wrong with your computer or SmartBoard

    2. Hardware Setup - install or connect something on or attached to your computer or SmartBoard

    3. Software Install - install software program on your computer

    4. Software Repair/Update - repair or how to work with software programs already installed on your computer

  3. Include the following information in this order in the subject: Teacher name, Room #, Computer Number or Serial number (on bottom of device) and Brief description of problem.

  4. Then include as much detail to help the technician understand what is happening (or not happening) with your device or software. The more specific the better as this will make it easier to determine the problem and resolve it. You can attach any files or screen you think would be necessary.

  5. Then click Create Ticket

  6. You will be given a work order number and receive a verification email.

Following this process will ensure your requests are seen by the Technician and can be completed in a timely manner.  This will also allow you to receive updates and notifications of work performed on your requests!


 

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