How To: Fix YouTube Error - Video is restricted

When trying to open a YouTube video, you receive a message that says "This video is restricted. Try signing in with a Google Apps account", you need to remember that YouTube authenticates users to their google account, whether student or teacher, so you need to check the following to view the videos:

  • The YouTube content must be created, attached, saved etc using a valid account so that students and teachers can view it
  • If you have logged into Google or YouTube using a personal account, you must log out of those personal accounts, reset your browser and then ONLY log in with your account to ensure you can access the content.
  • Be sure that you have also logged into zscaler.

This should resolve your issues.  If it does not, then please submit a work order.