How To: Troubleshoot the Trackpad on a Macbook
Problem - Macbook trackpad not clicking or registering properly
- Apple released a software update that fixes some of these problems.
- Click on the Apple menu at the top left side of your computer screen and click "Software Update" from the drop-down menu.
- Look for an item named "Trackpad Firmware Update" and check the "Install" box next to it.
- Check the boxes next to any other updates that appear and click on the "Install" button at the bottom of the screen.
- Restart the computer if required.
- Adjust the trackpad setting on your MacBook
- Click on the Apple menu and click "System Preferences" from the drop-down menu.
- Click on the "Keyboard and Mouse" option and select the "Trackpad" tab to access trackpad settings.
- Look at the tracking speed and double-click speed sliders to ensure that the pointer is set somewhere in the middle, between the Slow and Fast options.
- Deselect the options under Trackpad Gestures to see if it resolves the problem.
- Under Trackpad Options, click the box that instructs the MacBook to ignore accidental trackpad input.
- If you occasionally use a mouse, deselect the box next to "Ignore trackpad when mouse is present."
- Close the "Keyboard & Mouse" window and see if the trackpad problems are resolved.
- Take your Macbook to the Help Desk so that a Technician can inspect the hardware, internal cables, or check the battery and arrange the repair.
- Request a Loaner MacBook if yours will be taken off-site.