How To: Troubleshoot the Trackpad on a Macbook

Problem - Macbook trackpad not clicking or registering properly
  •  Apple released a software update that fixes some of these problems.
    1. Click on the Apple menu at the top left side of your computer screen and click "Software Update" from the drop-down menu. 
    2. Look for an item named "Trackpad Firmware Update" and check the "Install" box next to it.
    3. Check the boxes next to any other updates that appear and click on the "Install" button at the bottom of the screen. 
    4. Restart the computer if required.
  • Adjust the trackpad setting on your MacBook
    1. Click on the Apple menu and click "System Preferences" from the drop-down menu.
    2. Click on the "Keyboard and Mouse" option and select the "Trackpad" tab to access trackpad settings. 
    3. Look at the tracking speed and double-click speed sliders to ensure that the pointer is set somewhere in the middle, between the Slow and Fast options. 
    4. Deselect the options under Trackpad Gestures to see if it resolves the problem.
    5. Under Trackpad Options, click the box that instructs the MacBook to ignore accidental trackpad input. 
    6. If you occasionally use a mouse, deselect the box next to "Ignore trackpad when mouse is present." 
    7. Close the "Keyboard & Mouse" window and see if the trackpad problems are resolved.
  • Take your Macbook to the Help Desk so that a Technician can inspect the hardware, internal cables, or check the battery and arrange the repair.
  • Request a Loaner MacBook if yours will be taken off-site.

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