- Report Lost/Stolen immediately to CTO via email or work order - include Student ID, Name and Device Asset Number
- Student Reports damage/loss - (Use form https://docs.google.com/a/iss.k12.nc.us/file/d/0B-NrbdbYBnpAcWg5R0FMVk5UUnM/edit)
- School fills out Loss/Damage report
- Original is kept at school
- A copy is given to student and technician
- Damaged computer is collected and given to the technician
- Technician assess damage and lets school admin know if damage is potentially user or warranty and approximate cost
- School administration determines if student is issued day user laptop (If not warranty the student and the student is being issued a loaner must be day user until payment is determined)
- technician gives school loaner as available and appropriate
- School checks out to student
- Day user laptops--should be checked out and in daily in Destiny. School establishes the process and person responsible.
- Technician turns in for official assessment
- School Admin conducts investigation into damages
- School admin makes recommendation to Central Support about how much a student will pay for loss/damages (Note: email Chief Technology Officer)
- District reviews School admin decision for district consistency - CTO and Assistant Superintendent Operations
- Initial estimate of cost reported to school, final cost will be given after repair
- Repair takes place
- Bill is sent to school/district as appropriate - Bench Repair Analyst
- School Admin notifies student of repair cost and collects
- If student is responsible for loss/damages school communicates and collects from students
- Collected money goes into school funds account 7.6 with a reference to the statement # in the description field.
- CFO will transfer funds quareterly into repair account - 8.5110.015.422
- Payment is made by student/school/district as appropriate
- Laptop is returned to student
Printable form can be accessed at https://docs.google.com/a/iss.k12.nc.us/file/d/0B-NrbdbYBnpAcWg5R0FMVk5UUnM/edit
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