How To: Fix Plug-In (Adobe Reader/Flash/Shockwave) Problems

Plugin Issues

Adobe Flash/Reader

  1. If your screen is Black with Grey Bar and White Writing = Reader is requesting permission to open the document.
  2. Click on the grey bar. This will prompt another box to open at the top of the window, inside this box click on the Trust button.
  3. If it will still not load, change Safari Preferences to allow the plugin to run. 

Shockwave or Other Plug-in

  1. Read the message on your screen, if it says you have pop-ups blocked, go to your browser setting and turn off pop up blocking.
  2. Click on the message to get more information or to run the plug-in
  3. If it will still not load or is asking you to update it, change Safari Preferences to allow the plugin to run. 

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