How To: Help a User who can't log into RapidIdentity - NCEdcloud

If a user is unable to log into RapidIdentity (NCEdcloud), Be sure to Verify the following information before proceeding to Help Desk for Employees or Students:

  • UID is correct 
    • Teachers/Staff can be found from their Personal Information within TimeKeeper - it will be their NC Staff UID
    • Students UID will be their Lunch Number
  • NOTE:  Users name may not be spelled correctly or may be under a different name in Rapididentity so you MUST HAVE THEIR UID to find them
  • Has User Claimed their NCEdCloud Account?
  • Once you are sure you have the correct information, you may do the following:
    • Reset their password
    • Reset their security questions

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