Advanced Steps for cleaning a compromised Gmail or Google Account

If your account has been compromised/hacked/stolen you will need to check at least all of the following things:

Account Security:
Change Password - Call Help Desk for reset [pick a new secure password]
Settings -> Accounts and Import -> Google Account Settings -> Change Password Recovery Options [verify secret question, SMS and secondary e-mail address]

Potential Spam:
Settings -> General -> Signature [make sure nothing as been added]
Settings -> General -> Vacation Responder [make sure it's disabled and empty]

E-mail Theft

Settings -> Accounts and Import -> Send Mail As [make sure it is using your correct e-mail address]
Settings -> Filters [no filters that forward or delete e-mail]
Settings -> Forwarding and POP/IMAP -> Forwarding [disabled or correct address]
Settings -> Forwarding and POP/IMAP -> POP Download [disabled]
Settings -> Forwarding and POP/IMAP -> IMAP Access [disabled]

Contacts
Contacts -> Review your contacts and any distribution list you created for unknown email addresses.  Delete ANY you do not recognize.  

Remember - your ISS gmail account contact should only include ISS staff and student Email addresses (@iss.k12.nc.us or @student.iss.k12.nc.us).  Be very careful about adding any non-ISS email addresses to your contact list!


Additional Information
Keeping account secure:  https://mail.google.com/support/bin/answer.py?hl=en&answer=46526
Protecting your account:  https://mail.google.com/support/bin/answer.py?hl=en&answer=29407
If your account is compromised:  http://mail.google.com/support/bin/answer.py?hl=en&answer=50270

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