How To: Reset Chrome User Profile Settings

Reset Chrome User Profile settings

Google Chrome gives you the option to reset your browser settings in one easy click. In some cases, programs that you install can change your Chrome settings without your knowledge. You may see additional extensions and toolbars or a different search engine. Resetting your browser settings will reset the unwanted changes caused by installing other programs. However, your saved bookmarks and passwords will not be cleared or changed.


  1. Open Chrome

  2. In the top-right corner of the browser window, click the Chrome menu Chrome menu

  3. Select Settings.

  4. At the top, under sign in, Disconnect your Google Account

  5. Go down to People click on the First User (current) box (either user 1, user 2, or your name)

  6. Then click on the Remove

  7. At the bottom, click Show advanced settings.

  8. Under the section "Reset settings,” click Reset settings.

  9. In the dialog that appears, click Reset.

  10. Close Chrome

  11. Reopen Chrome and sign into zscaler

  12. User should now be able to sign back into Chrome and link their account.

  13. Note: When the "Help make Google Chrome better by reporting the current settings" checkbox is selected you are anonymously sending Google your Chrome settings. Reporting these settings allows us to analyze trends and work to prevent future unwanted settings changes.

  14. If you are still getting the proxy error in Chrome on a PC in a lab, have your teacher enter a workorder with your student information and what computer you were working on - BE SPECIFIC so the tech can remove your profile from windows on that device.

  15. If you are having problems with your MAC - the student should enter a workorder and see the technician at the school.

Settings that change

  • Default search engine and saved search engines will be reset and to their original defaults.

  • Homepage button will be hidden and the URL that you previously set will be removed.

  • Default startup tabs will be cleared. The browser will show a new tab when you startup or continue where you left off if you're on a Chromebook.

  • New Tab page will be empty unless you have a version of Chrome with an extension that controls it. In that case your page may be preserved.

  • Pinned tabs will be unpinned.

  • Content settings will be cleared and reset to their installation defaults.

  • Cookies and site data will be cleared.

  • Extensions and themes will be disabled.


Advanced Steps To Reset Chrome User Profile settings in Windows (must be performed by system administrator)

  1. Obtain Student ID# and windows Device ID that problem is occurring on

  2. Go to advanced system settings/User profiles/Settings and delete profile (Student ID)

  3. Restart Device



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